Job Summary

The Client Services Representative in the Human Resource Department serves as the first point of contact for employees, job applicants, stakeholders and other visitors interacting with the Department. This role plays a vital role in delivering exceptional and efficient service, addressing inquiries, guiding clients through HR processes, and ensuring a positive experience while maintaining confidentiality and compliance with hospital policies.

Main duties and responsibilities include but are not limited to:

• Serve as the primary front desk and phone contact for the Human Resource Department, greeting and assisting all clients with warmth, professionalism, and a Christ-centered spirit of service.
• Assist in distributing and explaining HR forms, policies, and benefit materials.
• Respond promptly to employee and applicant inquiries regarding HR policies, procedures, benefits, recruitment, leave, payroll timelines, and other HR services, ensuring accuracy and clarity.
• Direct individuals to the appropriate HR staff member or resource while ensuring privacy, dignity, and respect.
• Assist with scheduling interviews, onboarding sessions, orientation programs, training sessions and other HR-related meetings, ensuring these processes run smoothly and reflect the hospital’s mission and values.
• Support recruitment efforts by receiving job applications, verifying required documentation, and preparing candidate materials with attention to detail and fairness.
• Assist in the onboarding process by providing new hires with necessary documentation and information about hospital policies.
• Maintain and update employee records in both physical and electronic systems, ensuring strict confidentiality and compliance with data protection standards.
• Prepare correspondence, reports, and forms, ensuring high quality and accuracy in all outputs.
• Track and follow up on pending HR actions to ensure resolution within established timelines.
• Monitor and manage the HR department’s email inbox, responding to inquiries in a timely, professional, and service-oriented manner.
• Participating in planning and executing employee engagement activities, wellness initiatives, staff recognition programs and other programs that support a healthy and supportive work culture.
• Maintain the HR reception and waiting areas in a clean, organized, and welcoming condition.
• Promote and model High Reliability principles by demonstrating situational awareness, maintaining attention to detail, speaking up for safety, and supporting continuous improvement in HR processes.
• Uphold and actively demonstrate the hospital’s core values in all interactions, ensuring each contact reflects Quality, Integrity, Compassion, Collaboration, Commitment, and Accountability.
• Participate in compiling the department’s monthly report.
• Perform other related duties as assigned.

EDUCATION, KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB:

The suitable candidate must be the holder of the following:

• High school diploma or equivalent (Associate or Bachelor’s degree in Human Resources, Business Administration, or related field preferred).
• At least two (2) years of customer service, administrative, or front desk experience (HR experience is an asset).
• Strong communication, interpersonal, and active listening skills.
• Proficient with the Computer (MSExcel, MSWord and the Internet and other applications)
• Excellent organizational skills with attention to detail and accuracy.
• Ability to maintain composure and professionalism when handling sensitive issues or difficult conversations.
• Commitment to maintaining strict confidentiality at all times.
• Knowledge of Labour Laws an asset
• Be knowledgeable of and committed to the philosophy, principles and mission of the Seventh-day Adventist Church.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The successful candidate should possess the knowledge, skills and abilities as stated below:

• Excellent Customer Service skills
• Great Time Management skills
• Excellent Communication skills (verbal and written)
• Great Team player
• Possess good analytical skills with the ability to use sound judgment in following and applying appropriate rules, regulations, policies, and procedures
• Competence in the use of office equipment and computer systems
• Able to work independently to meet deadlines
• Be willing to follow instructions
• Detail oriented
• Possess Professionalism and Integrity
• Good Problem-Solving skills and Initiative
• Confidential and Discrete

PHYSICAL REQUIREMENTS REQUIRED:

• Duties are typically performed in an office setting. Work is typically performed by sitting and occasional walking and standing. Physical stamina is required to tolerate standing, stooping, reaching, grasping, kneeling, walking, bending and lifting objects. Vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work and observing the general surroundings and activities.

APPLICATION INFORMATION

Application letter along with resume should be submitted online through the portal below as one document addressed to:

Human Resource Director
Andrews Memorial Hospital Ltd.
27 Hope Road, Kingston 10

Only shortlisted applicants will be contacted.