Job Summary

The Ward Clerk provides clerical and administrative support in the coordination of all patient care related activities on the Nursing Unit/Ward. The successful candidate will be responsible for updating the Hospital Electronic Systems, facilitating interdepartmental communication and providing assistance to the healthcare team, patients, guests and other stakeholders.

Main duties and responsibilities include but are not limited to:

• Welcomes and greets patients/visitors and directs/escorts customers/patients/visitors to desired location.
• Performs a wide variety of clerical, administrative and office support duties i.e filing, logging, copying, scanning, reporting, printing etc.
• Performs data entry duties to ensure that critical information is entered in the relevant electronic systems on a timely basis.
• Provides customer service, both in-person and by telephone; screens and directs telephone calls; take and relay messages.
• Uses computer technology to access and exchange data (i.e. Lab results, interdepartmental communications).
• Communicates with patients, family members, visitors, and the healthcare team in a competent, caring manner.
• Responds to patient and family inquires in a professional manner (both face-to-face and via telephone).
• Assists with the coordination of services, by making appointments for patients to carry out /do diagnostic procedures e.g. Ultrasounds, CT Scans or arranging ambulance services for patients.
• Maintains adequate supplies using appropriate reorder levels.
• Coordinates services from maintenance and other service departments as needed.
• Proactively identifies and communicates clearly with all members of the team to ensure that everyone remains informed of tests, procedures, messages (notices), new orders and needs of patients.
• Participates in stock count/ inventory activities as needed.
• Prepares Epidemiology report and other reports as directed.
• Prioritizes tasks and maintains an uncluttered work environment.
• May be tasked with conducting patient rounds throughout the shift, asking if patients/visitors have needs, orienting all to the unit and patient room.
• Provides regular updates to patients and or their families to enhance patient experience.
• Maintains strictest confidentiality.
• Performs other related duties as required.

EDUCATION, KNOWLEDGE AND EXPERIENCE REQUIRED FOR THE JOB:

The suitable candidate must be the holder of the following:

• At least an Associate Degree in Business Administration or equivalent
• 5 CXC or GCE O/Level passes inclusive of English Language
• Must have at least one (1) year experience in customer service
• Customer service experience in a health care institution would be an asset
• Proficient with the Computer (MSWord, MS Excel, Electronic Medical Records (EMR), Email and the Internet).

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

The successful candidate should possess the knowledge, skills and abilities as stated below:

• Good interpersonal skills
• Excellent communication skills (written and verbal)
• Ability to exercise initiative within the constraints of the job.
• Ability to organize/prioritize work per the operations of the hospital.
• Meticulous, detailed, well-organized and able to work independently.
• Tactful and discrete when dealing with people and confidential information.
• Great team player.

WORKING CONDITIONS:

• Duties are typically performed in an office setting in a clinical environment where there is only minimal exposure to unpleasant and/or hazardous working conditions and frequent contact with patients, guests and the healthcare team.

Required Physical, Mental, and Visual Abilities:

• Work requires occasionally reaching and grasping objects.
• Work requires regularly using a keyboard to interact with computer system.
• Work may require long periods of sitting and occasional walking.

APPLICATION INFORMATION

Application letter along with resume should be submitted online through the portal below as one document addressed to:

Human Resource Director
Andrews Memorial Hospital Ltd.
27 Hope Road, Kingston 10

Only shortlisted applicants will be contacted.